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erbieYou may or may not know that I sell stuff on eBay pretty frequently. I have never had a problem with anyone not paying, until now.
Now I have two people who bought a combined total of 6 items, and neither has paid, nor has either responded to any of my attempts to contact them. I have tried using eBay's contact feature, and I have emailed them directly. The last auction ended on July 21, so that's 2 weeks tomorrow, and my listings clearly state that they have to contact me within 3 days and pay within 5 days.
One person has over 800 feedback, and she has a 100% rating. She has bought from me before with no problem. I looked at her recent feedback, and none of the auctions ended after 7/22. When I try to email her, it bounces, saying that her mailbox is full. She has Hotmail. So I'm thinking she's out of town or something. She appears to be a good eBayer, so I'm inclined to cut her some slack and not just give her a negative. To a point. I don't know how long I should wait. Should I give her another week?
The other person, however, has a total of 3 feedback, 2 of which are negative. I got no bounce message from this one, so I'm assuming she's ignoring my emails. She bought 4 things. It cost me money to list them. Now I will have to relist themand wait and see if they sell to see if I have to pay again. I'm a lot less inclined to give this person any slack. So do I make one final attempt, and give her three more days to contact me, or do I go ahead and give her 4 negatives, since she's clearly way outside of my stated payment policy, and apparently has had the same issues with 2 out of 3 of the other auctions she's won?
Now I have two people who bought a combined total of 6 items, and neither has paid, nor has either responded to any of my attempts to contact them. I have tried using eBay's contact feature, and I have emailed them directly. The last auction ended on July 21, so that's 2 weeks tomorrow, and my listings clearly state that they have to contact me within 3 days and pay within 5 days.
One person has over 800 feedback, and she has a 100% rating. She has bought from me before with no problem. I looked at her recent feedback, and none of the auctions ended after 7/22. When I try to email her, it bounces, saying that her mailbox is full. She has Hotmail. So I'm thinking she's out of town or something. She appears to be a good eBayer, so I'm inclined to cut her some slack and not just give her a negative. To a point. I don't know how long I should wait. Should I give her another week?
The other person, however, has a total of 3 feedback, 2 of which are negative. I got no bounce message from this one, so I'm assuming she's ignoring my emails. She bought 4 things. It cost me money to list them. Now I will have to relist themand wait and see if they sell to see if I have to pay again. I'm a lot less inclined to give this person any slack. So do I make one final attempt, and give her three more days to contact me, or do I go ahead and give her 4 negatives, since she's clearly way outside of my stated payment policy, and apparently has had the same issues with 2 out of 3 of the other auctions she's won?